Excellent service

Terrible pick up process. Told we could extend our rental time by call the main number. When I called I was told that I could not change the return date or time

You get what you pay for - very cheap but really grumpy customer service when you refuse to take out their insurance. Car quite scratched so we had to take lots of photos and video before setting off. Fine.

Bcp de monde pour la récupération mais peu d'agents de comptoir pour répondre à la demande donc temps d'attente long. Bcp de dégâts sur la voiture n'ont pas été marqués dans le contrat, nous avons fait un tour complet pour éviter les mauvaises surprises au retour. Aussi, il manquait un bouchon d'air sur un des pneus (dangereux !!!). Sinon, véhicule qui roule bien et sans souci particulier.

I felt that their purpose was to get extra money from me. I told them I might go to the neighboring country and they said I would have to pay an extra $224 euros for insurance. She told me it was on page 8 of the contract in extra fine print. Then when I returned the car, I was charged 30 euros for a scratch below the car. He pointed out very minor scratches around the car. Again, like he was searching for a way to get extra money. It was very uncomfortable.