Very satisfied, everything was very easy.

The rental company provides excellent service, patiently explaining payment details and additional driver issues. For minor scratches covered by insurance, just check when returning the car.

The rental service staff at Baltimore Airport were very friendly. Instead of the Nissan Altima we initially booked, we were given a brand new 2014 Camry, which made us very happy. The return process was also very smooth with no issues. The entire driving experience was excellent.

Pickup counter was crowded. They said the car I had booked is not avialable and were trying to push an EV car which I didn't want. Finally after 15 minutes of haggle they gave me the car that I had booked.

paid a fee for adding extra driver for part of the rental. Why does extra driver mean extra cost?

Rebooked a couple of times to get lower rates tat came along.