Forced to purchase insurance.

The staff at the pickup location were all South Asians. My driver's license is valid for 'long-term,' and the international driving permit translation provided by Zuzuche also states 'long-term.' The staff found the term 'long-term' unclear and assumed my license had expired, claiming they couldn't read Chinese and couldn't verify the authenticity of what I said. After much debate, they refused to hand over the car until I translated every single line from my Chinese license into English for them (luckily, I have a background in international contract work and my English is decent). While I explained, they used their phones to cross-check my translation's accuracy. After more than an hour of back-and-forth, they finally allowed me to take the car.

The service attitude was excellent, the accident handling was efficient, there were no hidden charges, and the car was upgraded to an almost brand-new vehicle.

Everything went smoothly.

Great service attitude, short waiting time.