I reserved a RAV4 Hybrid nearly two months in advance, but when I arrived at the store, they still told me there were no cars available. I don’t understand the point of booking ahead if this happens. On top of that, even if they were giving me a replacement vehicle, couldn’t they at least give me another hybrid? Instead, they handed me a diesel Hyundai, which is clearly not on the same level. The whole reason I booked a hybrid was to save on fuel costs, and they swapped it with something that has fuel costs even higher than gasoline—a diesel car that ended up costing over a thousand in fuel expenses. Very disappointing.

Dissatisfied. When renting the car, they asked us to pay more for a larger vehicle, saying it was necessary for long-distance travel. Later, we found out we were doing a one-way rental, and they wanted us to return that specific car to its original location. Normally, this type of arrangement would come with a discount, but instead, they charged us a lot more. The worst part was when we got the car, after driving for half an hour, a warning appeared indicating an issue with the vehicle. The message was in what seemed to be German, which we couldn't understand. Being in Australia, it should have been in English, but it wasn't—it was either in German or another language, which was very frustrating. What made us even angrier was that we went to the nearest Europcar to resolve the issue, only to find the store closed despite both the website and the sign on the door indicating it was still open. It was a pointless effort. In the end, we decided to return to the original rental location to handle the problem. It took an entire afternoon to resolve it and used up a lot of fuel!

Very satisfied! Initially, I was worried about the collaboration between Shouqi and European companies after reading reviews, but it turned out to be great. The store treated everyone equally.

Very satisfied

Very good