When I booked, it stated pickup at the airport. However, at the Hertz counter they told me it was outside the airport. I waited for the shuttle bus for over half an hour, then at the off-site location, there was only one person attending and I queued for another 30 minutes.

Pickup location not visible. Had to ask someone who mentioned they are a Hertz brand, however no Firefly branding was visible.

Good consolidator site. Not the easiest site to navigate with discount vouchers unclear on how to redeem.

Great simple cheap alternative that met my requirements - the only issues was that the car was not ready, even though it was booked and the car was not totally clean - it had been washed poorly which made it challenging to check for any pre-existing damage

Great online tool - the massive benefit is the total insurance coverage which brings the overall hire expense down a huge amount. Love it and have used it several times.

I have no complaints about the staff, they helpful and friendly

The booking format was good

Like: Car in good condition
Dislike: Every thing is ok