We had agreed to delay both pick-up and drop-off due to a vehicle malfunction, but they charged an additional fee of over 150 RMB.

Very satisfied. I originally booked the cheapest Toyota, but when picking up the car, the staff asked me where I was heading. I mentioned I was going to Wollongong and back, approximately a 200km round trip. They ended up upgrading me to a high-end electric vehicle for free. No need for gas or charging, and the experience was excellent.

Pretty good, the car is also easy to drive.

The staff were very patient. Our English is not very good, but they still took the time to explain everything. The parking spot they chose was also great, very convenient to the international airport.

Excellent service. Quick service at check in and check out. Note that they charge $385 to your credit card upon check in instead of holding that amount like other companies, but it was refunded without problem within 4 business days after the car was returned.

Excellent. I needed a car seat organised for my toddler and easyrentcars organised it and communicated well with me during the whole process. It was easy to deal with easyrentcars.com. The price was also the most competitive.