The store required us to purchase new insurance and didn't recognize the insurance already bought on the Zuzuche platform. After over an hour of communication, we finally contacted Zuzuche customer service back in China, but they still didn't acknowledge it. We had to pay for the insurance ourselves to get the car, and then seek reimbursement from Zuzuche upon return.

Counter staff was polite and excellent.

good website for booking affordable rental cars.

Terrible service. Due to a credit card machine issue on their end, we waited over an hour to have our rental processed. No apologies from staff. Terrible.

We were expected (as per the reservation) a different make of car but there was no issue with the one we got.

yes