I warn everyone, do not use Routes Car Rental. They are blatantly dishonest! It's a small rental company located outside the airport. When I went to handle my rental, there were hardly any customers, but the efficiency was surprisingly low. It took 2.5 hours in total, definitely not worth it. Not only is their service irregular and improper, but the few staff members I saw at the store appeared to be all South Asian and were dishonest, lying straight to my face. I had already purchased full insurance through the rental website, with the policy in both Chinese and English, but the staff claimed they couldn't understand and forced me to buy their insurance for over $20 per day. Even after speaking with the customer service rep from the rental website, they still insisted on selling me their insurance.

Discrimination against Chinese customers

Worst company i ever dealt with. Would never like to see there face again. Had to pay extra $25 for KM even though i booked 3500 km included in the booking.

I was surprised that this was a brand new vehicle - I was quite possibly the 2nd person to ever drive it

I use them all the time - so far they can't be beat!

Like: the car is too safe, good space inside
Dislike: no words