Amazing bang for the buck with top notch customer experience.

Can you please wash the car properly from outside and interior too. Overall customer service and car performance was excellent.

Routes se trouve à 15 minutes de l'aéroport et n'est pas facile à trouver à l'arrivée si l'on y va en voiture, mais la navette que Routes propose pour se rendre à l'aéroport est fluide et efficace.

J'ai dû modifier les dates de la location de mon véhicule et j'ai trouvé le processus d'annulation et de relocation compliqué. De ce fait, j'ai dû faire appel à l'aide téléphonique de Easyrentcars. Cette aide fut très efficace et rapide.

I spent almost 2 hours at the pick up store. The process to get a car form Routes is so so lengthy and paper based and tiring that in that same time I could file my papers and start running for the Premier of Ontario. I mean its just crazy long process - location is short staffed as well. I still gave 4 star rating just because the person at the counter was courteous though also already frustrated with that kind of paperwork. I could actually see their coffee cup filled and cold - their management has to do something about this crappy situation. There were abt 6 people ahead of me in the queue and still I spent abt 2 hours picking the car.

All well

Like: service is fine, car is meet my standard.

Like: Friendly staff. Brand new car. Very good price
Dislike: long waiting period for pickup.