Foreigners tend to be rigid and not very approachable; their service attitude depends on who they are dealing with.

Very satisfied. Lorenzo from the rental car company provided excellent service—kind, gentle, and patiently explained everything without pushing for sales. The car he helped us choose worked out great. As per company policy, there was an upgrade fee, but it was within our acceptable range.

I booked a Volvo S60 but was given an Audi A4 station wagon instead. It was quite nice to drive; the car was new, clean, and odor-free.

Very convenient, both pick-up and drop-off were smooth.

Overall, the store's service attitude is quite good, but some details on the paperwork are not very clear. When asked, the staff were enthusiastic in their response but couldn't clarify adequately. Asking further questions made us feel like we were being especially troublesome. We specified on the online order that we wanted a Renault or a similar model, but in the end, we got a Fiat Panda. They explained that they consider all 5-door cars to be the same. Since we were not familiar with the operation, we initially didn't know how to engage the reverse gear (manual transmission). When we called the store, the customer service representative couldn't speak English and hung up (or maybe it was a poor signal, but it's unlikely). The vehicle's pre-existing damages were recorded only in writing. We took careful photos during inspection, but the staff seemed to think we were too meticulous. The car was parked directly by the side of the store on a busy street, making the inspection rushed. I might have expected to be able to inspect it in a garage... Returning the car had no major issues. We just signed off after parking, and no additional charges were mentioned. Hopefully, there won't be any later.