Hardly any waiting in line

The damages that were marked on the car were a lot more than the listed in the document you receive. The amount for the child seats was also higher than what was listed originally.

Great, as always. The only problem we had with the booking was the difference in the price for the child seats.

I sedili posteriori dell'auto non erano pulitissimi ma la macchina era complessivamente in buono stato e seminuova. Ho avuto un upgrade gratuito del veicolo.

Horrible staff, very rude. Car also provided to us over an hour late, no offer of an alternative without having to pay more than our original booking value on top of our original booking. Never again. Do not recommend.

Counter agent at Treviso airport was fantastic, absolutely wonderful--- helped me call a credit card company and was incredibly kind and relaxed. The first car had an engine problem as soon as I started out from the airport, and had burning smell. I returned in five minutes, and the mechanic/drop off agent inside the garage yelled and me and called me an idiot, said I did not know how to drive a car and I was ruining his day. Two other rental company agents were there, and clearly saw the car problem, told him to calm down. I went back inside to speak with the rental agent and change cars--- he was wonderful and explained that the company has problems regularly with the gentleman outside. I was able to drive away with a much better, safer, well-running car, but only after the same garage employee said some horrible things to me and threw the new car keys at my face. What happened? I have purposefully chosen Sicily By Car for this important rental, as I have always had good experiences. I will, sadly not rent again. unbelievable, at Treviso.