Overall, it's okay. However, I hope customer service can assist with one issue. They charged in HKD because my credit card was issued by a Hong Kong bank. At the time, I specifically told them not to use HKD as the exchange rate is much worse, but they still used HKD for the authorization. Customer service, please help contact them to see if they can charge in EUR and cancel the HKD authorization. I have already sent them an email as well. Thank you.

Only one person was allowed to drive. When I requested two people to drive, they charged me an extra 150 euros. Overall evaluation—acceptable.

The car rental customer service was a Spanish lady who tried to sell me additional insurance. Despite me showing proof that I had already purchased full coverage, she refused to look at it and exaggeratedly claimed, 'What you bought is yours, what I recommend is mine. If you didn't buy it...!' We firmly and repeatedly emphasized that we would not purchase additional insurance. We resolutely said NO! Then she got a bit angry and ignored me. After a standoff, I asked if I could get the car keys. She responded that it wasn't 3 PM yet, which was my scheduled pickup time. So, I stepped back a few steps, waited for a few minutes, and received a pickup note or possibly a contract. She vaguely pointed to the side with her hand. I assumed I had to get the keys from the neighboring window, but the lady at the neighboring window told me to go to the parking lot at the back to get the car! Apart from the unpleasant experience with the insurance upselling, everything else was fine. If I had accepted her insurance offer, the total cost would have reached 600 Euros, which is double the price!

The paperwork took an hour. Initially, they said there was no automatic transmission available, then they gave me a diesel Renault. The problem with this big car was that I couldn't drive it out of the parking lot, so I had to come back and exchange it. It was quite a hassle. Even though I had already bought full insurance, they still made me buy insurance. Since I don't understand Spanish, they said it was a deposit that would be refunded. I was with my child, so I signed it. Later, when I asked the rental company, they confirmed I already had full insurance. Just a reminder, do not sign if the amount doesn't match when you pick up the car!

The hertz desk was busy lots of people collecting vehicles only 2 members of staff dealing with customers. Could have been quicker as a hertz gold member I am used to faster service. They have also made an additional charge of €82.40 which I am currently disputing and require further explanation.