Staff was very friendly and processed everything with in 7 min.

Yes definitely better than I thought!

Super easy and affordable

Poor counter staffs. The car we booked was not available and they tried to downgrade us to another car that can never put all our luggages inside. We booked a bigger car foreseeing we needed to put in quite a number of luggages. In similar cases in the past, we would be upgraded to another bigger car only instead of being pushed into a smaller car. 1, pirce is not the same. 2, it simply didn’t work! It took us 30 mins. We insisted and then was asked to wait for another 30 mins because they needed to wash the car! I think all these should have been managed better given they are clear what kind of cars customers have booked! I will go with another car rental company next time!

Thrifty tried to give me a larger car to compensate but there was no way I wanted to drive a larger car in Melbourne - a place I didn't know. I booked the Ford Focus Cabrio as a special treat for my daughter and the Kia Rio wasn't the same. The other car offered was a Suzuki Swift.