Arrived at the store around 3 PM but didn't get the car until after 5 PM. The tiny store was in complete chaos. Despite having prepaid for the rental well in advance, there was no car available. After several phone calls, they finally found a car that had just been returned, but it needed to be cleaned first... I wasn't the only one; a group of people were all waiting for the staff to find cars on the spot, standing in the parking lot waiting for the staff to clean each car and drive them over from another location. An old man with an Australian accent kept saying: 'I've been to countless places and never seen such terrible service....'

It was okay, but this company charged the deposit directly instead of holding it, and refunded it after the return. I lost some money due to exchange rate fluctuations, which felt unfair. Other than that, everything else was fine.

Office was in a convenient part of town

Everything went smoothly

Car was miss sold. Picture and description was of a 4x4 G model. Car was a GLA. FAR TOO SMALL and not a proper 4x4

Car was miss sold. Picture and description was of a 4x4 G model. Car was a GLA. FAR TOO SMALL and not a proper 4x4

was told since i booked through easyrentcars they will need an official voucher to collect car (printed). i tried to produce the confirmation email still they prefer a hard copy.

EasyRentCars to work with all partner to go paperless to save the environment