It was a good experience..

Upon arrival at the store, you need to enter your order number on the machine to get a queue number. They have a priority policy for members, and both service counters prioritize members. This caused a long wait for non-members like me, which I found unreasonable and unfair. I suggest having one counter for members and others for non-members.

The gentleman who assisted us spoke very good English. He verified some basic information and asked about insurance. We mentioned we already had full coverage, and he didn't try to upsell us. A €300 pre-authorization was made on our card, which he said was a deposit and would be refunded later.

Great service.

Super easy and clear

On arrival into Geneva airport, we had chosen to book the car from France side rather than Swiss. This was an easy walk through the airport and a quick check of your boarding pass from the flight. On arrival into the car hire collection desks, it was easy to find Euopcar with their distinct branding. despite it being late at night and we were one of the last flights coming in. The attend could not have been more pleasant and helpful. A real change from when we hired a car earlier in the year through a different provider! The gentleman on the desk made things really smooth and easy to collect the car. He provided us with local instructions, how best to drive to our overnight accommodation and the best way back out onto the motorway in the morning to start our drive to final holiday destination. Would highly recommend Europcar.

I did not receive an Email with Final bill... The return at CDG Paris airport terminal parking was difficult to find where was the allocate space for Eurocar to drop the car The Trunk of the car could not easily fit 2 large 28L standard suitcase.