Very Good

An international company with no unnecessary tricks; simply check the required documents and take the car.

When I picked up the car, it had only half a tank of fuel. I returned it with a full tank. The rental company acknowledged this but only refunded me 22.08 euros. I believe this is too little. I asked them to show me the basis for their refund calculation, and they said it was automatically calculated by the system and that they couldn't change the result. They suggested I file a complaint on their website afterward. Since it was quite late at the time, I had to accept the refund. The average fuel price in Madrid was 1.35 euros per liter at the time, which means their refund was only for 16 liters—far less than the cost of half a tank. I later negotiated with them through the rental platform for two months, but they insisted on not providing any further refund.

Service of budget was terrible. Aggressive selling of larger car. Aggressive selling of extra insurance. I think an Audi q3 is smaller than a bmw 3 series too. Not happy at all. Man was rude and slow Asked me to bring a receipt Showing I’d topped up fuel.

Yes platform great

Great service - we arrived later than anticipated but the desk was still open on arrival. Also, we left a mobile phone in the car when we dropped it back and the Avis/Budget representative (a Mexican chap) very kindly chased after us from the 5th floor of the car park to give the phone back. Would definitely recommend!

Very good and simple service

I had booked the Volkswagen Touran, but seeing that there were 6 of us ( 4 ladies, which meant there would more shopping along the way, hehe) plus the amount of luggage we had, the lady at the counter was very helpful and gave us the more spacious Mercedes Vito. We had a very comfortable ride throughout our journey in Spain & Portugal, thanks to that lady at Budget.