Great cost effective and safe rental experience!

Did not pick up the car

We waited over 40 minutes at the airport for the driver to pick us up. When he finally arrived, he first drove to Richmond to handle some personal matters, which resulted in over an hour to get to the rental location. Extremely dissatisfied with the poor service and lack of integrity in communication.

Routes staff were very helpful. One piece of feedback is about winter tires and chains, it didnt come up in the conversation during pick up and turned out they are required by law in many areas of British Colombia during winter. Not having them results in fines, Would be good for the staff to highlight this. OR for the Easyrent website to also highlight this and offer it as an option.

KIA vehicle has some problem when it climbed high degree road. It was not much power to uphill.

They really need to organize their offic, they were going back and forth into the back office. The agent took a phone call while checking me in, they need one person answering calls. When I checked out, the woman seemed to helping multiple customers at one time. After we return the car, most of us are going to the airport for our flight home. They really need to organize and delegate duties.