Excellent all round

Paid in full, but couldn't pick up the car at the store as it was rented to someone else.

Everything went smoothly, car was in great condition.

Everything went smoothly.

Easy to find and very quick process, staff were very helpful

Very quick process

Like: Easy pick up and drop off
Dislike: There was more damage to the car than noted

Like: Europcar will be always my first option as I will be my first option always. I'm quite familiar with their requirements, procedures and they always offer better deals and great service.
Dislike: The staff members are always very nice and friendly at Europcar Artamon. However, this time the guy in the reception was a pretty amateur. It took me a long time for me to pick the car up. I had to provide all my information again despite of my online prebooking was done weeks before. I am also a privileged member of Europ Car and they always have my information available in their system. This guy even asked my passport run back at the office to make a copy (??) did not get why as my driven licence was provided. Quite uncommon if you're not from overseas. The procedures this time was very uncommon and that's why I will not give 100% satisfaction.