Professional and attentive, smooth communication

Rented a car from this company and there were small scratches on the door. Since we had full insurance with no deductible, there should have been no charges. However, this company unauthorizedly charged my card. When we returned the car, no one inspected it. After we got back to China, they claimed there were some scratches and asked me to pay for it, even though we had full insurance. ZUZUCAR said they would negotiate with EUROPCAR, and there should be no additional fees. But on October 31, EUROPCAR charged 550.00 AUD to my credit card without my card or my permission! Such a garbage company.

Europcar charged us additional $43 for additional driver which wasnt mentioned when we booked. We took insurance from Easyrentalcars which Europcar stated we need another from them because excess of $7900 is charged in any case. No clarity in the process. Rest it was easy online and got a nice Car

Europcar charged us additional $43 for additional driver which wasnt mentioned when we booked. We took insurance from Easyrentalcars which Europcar stated we need another from them because excess of $7900 is charged in any case. No clarity in the process. Rest it was easy online and got a nice car

特に難しい会話もなく簡単に借りられました。 返却もカギを渡すだけで終了。 車両も思いのほかきれいで新しかった。 最高速度を設定できる車両でしたが、使い方を理解するまでに時間がかかった。日本語のマニュアルがあると助かる。

特にストレスは感じませんでした。

Installed wrong child car seat