excellent experience

Apart from the fact that the car we received was dirty and hadn't been cleaned properly, everything else was fine. There was no hard sell of expensive insurance. We added full coverage at the counter for 20 euros a day, which met our expectations, and for safety, we opted for full coverage. Adding an extra driver was 10 euros a day. The translation booklet from QEEQ allowed us to rent with a domestic driver's license. Remember to ask for the exact return address, as the one provided by QEEQ was not accurate. We refueled about 10-20 km away from the return spot. During the inspection, they said the tank wasn't full, and we had to either pay 100 euros or fill it up ourselves. We drove back and added 7 euros of fuel nearby, so it's best to refuel close to the return location.

The store's service is quite good, but the car was really old. It's the first time I've encountered a car with 50,000 kilometers, whether domestically or internationally. Plus, the first car they gave me was faulty, and it was only fine after they replaced it.

I arrived early at the pickup location, but the staff at the counter refused to assist me, citing that it was not yet the pickup time. When the pickup time arrived, they informed me that there was an issue with my credit card and I could not get the car. By this time, the pickup window had passed, so I couldn't cancel the order or pick up the car.

Both processes (pickup and drop off) went smoothly and relatively quickly, especially, drop off. I've exchange the emails with the drop off staff (prior to drop off) to find out the exact location. Responses were quick and helpful. One minor thing - they didn't tell me that their office is on the 4th floor of the car park. It took us an extra 5 min to find out when we arrived

Price protector didn't work its magic...

Je n ai pas eu la voiture réservée sur Internet. J avais réserve un Opel Crossland (petit suv) et j ai eu une Peugeot 308. L Opel était pourtant bien présente sur le parking et je n ai pas compris pourquoi je ne l ai pas eue. L intérieur de la 308 n était pas propre. L essuie glace arrière avait été enlevé (Sans doute vole) et non remis.