Positive experience. Decent car, but again the washer fluid not filled.

The service was okay, and they did try to sell insurance. Just inform the store that you already have insurance via the platform.

Picking up and dropping off the car was very convenient.

No expression, indifferent

The store lacks services for domestic customers; The service process is not very user-friendly; There are relatively many locations.

This company is terrible. I booked for 15 days and when I picked up the car at Miami Airport, the staff asked if I wanted to upgrade the vehicle. I clearly said no. The vehicle I got was exactly the same model as the one I booked, but the contract showed an upgrade fee of $10 per day. Second, they asked if I wanted additional insurance. I told them my booking already included insurance and I didn't need any extra, but the staff still added two more insurances, totaling $394. My English isn’t very good, and when someone checked the contract, I found out about these unjust charges. The next day, I went to the store and the manager immediately acknowledged the mistake with the upgrade fee and canceled the insurance. This company takes advantage of people who aren't fluent in English by adding unnecessary fees. If you rent a car from this company, make sure you understand the contract clearly to avoid being scammed.