The first car provided was not cleaned thoroughly, had many small dents, and the seat was broken. Fortunately, we were able to switch to another car, but the exterior still had quite a few dents and the interior wasn't cleaned. If you want to switch cars, it takes more time, so we ended up cleaning the interior ourselves with wet wipes.

JACK at front desk is an authentic thief...he put $500+ of services and extras without my consent...There's an claim filed against him and I'll take it to the court.

Sometimes there's a queue, sometimes there isn't, depending on the location.

At the Los Angeles airport location, there were long queues and poor efficiency; it took nearly an hour to get the car. On-site, I was informed that only the main driver's credit card could be used for the deposit, not MasterCard UnionPay, and only Visa UnionPay. The reservation was made under my friend's name, who is the main driver and only has MasterCard. I had prepaid for the car and had a Visa. I contacted the rental company customer service to change the main driver to me or coordinate somehow. Despite explaining the issue three times, they kept repeating: 'You need to prepare a MasterCard or Visa credit card. We're sorry, but we can't solve this.' They totally didn't understand my issue! Eventually, the on-site staff coordinated with a supervisor to use my friend's MasterCard, but it added $150 for insurance!

Not enough staff on counters and a very long queue for service