Good

The reminders were clear and helpful.

Alamo were fantastic, free upgrade to a virtually new car. The person at the service desk was VERY helpful and friendly.

I didn't like how the Diamond product was continually pushed and was default at checkout. not cool.

Staff were friendly amazing the check in and out system is seamless and easy to follow thanks Team :)

The car was not completely clean when received by us. The was a very large dent and scratches on one panel that had not been repaired prior to our rental. The vehicle was an automatic and took a long time to change gears and would rev very high.

The booking process was good and easy.

Overall great quick service, but the cigarette adapter on the first car didn't work. So I had to exchange the car. Since so many personal electronics rely on that power adapter working, Alamo should check that it works as part of it's regular check of a car before making it available for rental. Had I not detected that issue myself I could have ended up without a map (As I use it to power my GPS) a few hours after leaving the airport (when battery of my portable GPS got empty), and that would have totally ruined my trip as there is NO way that I could find myself around a complex time sensitive itinerary without a GPS.