Overall Good Experience

Make sure to carefully compare your on-site order with the QEEQ order before picking up the car. My original order included a free tank of gas, but the first printed order at the counter mistakenly showed a full-to-full fuel policy. I pointed it out to the staff, and they reprinted the order correctly.

The Budget SFO branch had a long queue, but one staff member (an elderly Asian man) was working very slowly, taking over 30 minutes with one customer while 20 people waited behind. This was very frustrating. The young man who assisted me was quite fast though.

The staff promoted insurance but it wasn't mandatory, so I didn't purchase it.

Acceptable

Car was a bit tired and hadn’t been cleaned or valeted. However was adequate for our trip and was an upgrade on what was ordered. Desk was helpful and quick once the queue had gone down. Great drop off, parked in one of several lanes, took luggage and handed over keys.

Offered a good price, cheaper than going direct, was nervous about using them as hadn’t done so before but seems to have worked well. Didn’t bother with the price tracker feature.