Simple and very pleasant staff

Excellent

Everything went smoothly, the counter is right outside Terminal 1. However, the efficiency was typical of France, very slow. What normally takes 5 minutes took nearly an hour, waiting for the paperwork and then the keys... I was assisted by a black gentleman with a very heavy accent, which was challenging for my not-so-good English. When returning the car, I was assisted by a white gentleman. The return process was simple, just hand over the keys, done in ten seconds.

Cat exceeded expectations.

I was unsure at first about drop off and an email from QEEQ initially left me unhappy. But the follow up email answered my wuestion

Because Geneva is on the border of Switzerland and France there are two drop off locations, which are not very clear at the airport. We eventually found one but it was on the Swiss side and were told that they would charge use CHF 300 to transfer it to the French side. Following direction on a bad map we were given we eventually found the correct one about an hour later!

The French pickup / return area at Geneva is very poorly signed and the directions given were really inadequate. On return, no staff were at the drop-off point and vans were blocking the few free spaces. Staff at the desk declined to give any receipt for the return of the car.