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Last updated on: June 15, 2025
38Rental Locations
14Airport Locations
Map View of Car Rental Locations in Charlotte
Dollar
7.8/10
Hertz
8.7/10
Budget
8.2/10
AVIS
7.9/10
Alamo
8.8/10
Enterprise
10.0/10
AIRPORT VAN RENTAL
4.7/10
ACE
2.0/10
Advantage
8.3/10
Europcar
7.3/10
Reviewed: June 16, 2025
Even though I purchased the domestic additional full coverage insurance, the staff still forced me to buy insurance, including fees like airport parking.
Reviewed: November 8, 2024
QEEQ offers prices lower than the rental company's official website.
Reviewed: June 5, 2025
Convenient location, 24-hour service, short pickup and drop-off time.
Reviewed: May 21, 2025
It took nearly 45 minutes to wait in line at the Avis counter in Charlotte Airport for processing the car pickup, and when I went to get the car, I found out it had already been taken by another customer. I had to go back to the counter to handle it again. The work efficiency is truly disappointing.
Reviewed: March 11, 2025
No upselling throughout the process, provided a brand-new SUV with the latest features. However, the gas tank is quite small, only 400 miles capacity. This location struggled with efficiency during peak flight times; waited for an hour and a half without a car, and it seemed they ended up buying new cars at the last minute.
Reviewed: October 18, 2024
The car was fine. I just had to wait over 60 minutes for them to give me one even though I had reserved and paid for it weeks before
Reviewed: August 13, 2024
the counter staff was not helpful, when i have asked the guy what car is avilable, he was saying not sure what car i get, i have even said that i ll upgrade and he was not showing any interest to provide proper customer service. th atitute is wrong
Reviewed: July 25, 2023
When we arrived there, were no cars available similar to what we had reserved. We were thinking we´d need to upgrade and pay the difference. This was frustrating. Somehow at the end, a customer who had come ahead of us was unable to rent their car and we were able to take that one. Staff was kind and professional the whole way.
Reviewed: June 12, 2024
The pick-up and drop-off process was very quick and hassle-free.
Reviewed: October 18, 2024
There was a bit of a cue at the counter, but the people at enterprise worked their way through them pretty quickly. The car pick up was smooth and quick, we could pick our rental ourselves, as long as we stayed within our category of car booked. Return was also very quick, lots of people checking in the cars from enterprise, so it was fast, even though many checked in.
Reviewed: June 18, 2019
The location is not easily identifiable. Once there, the pickup was rather normal. The van had multiple scrapes and dings on the exterior and the interior looked dingy. The vehicle did drive well though. Drop off was initially attempted prior to open hours. Drop box in front of building but gate to parking lot was closed/locked with no directions to a back entrance that staff later claimed was available. I was only listed driver and unable to drop the rental off due to the gate. Had my wife return the rental when location opened because I had an appointment elsewhere. Staff for return was very unprofessional and wanted to charge fee cause someone other than me drove to return the vehicle. No customer service skills.
Reviewed: March 21, 2019
Asked for a mid size and got a mini an that was their shuttle van. They used a local small car rental outfit. No one the airport k ew where they would pick up. Shuttle finally came after 30 mins and then there was a 20 min drive to find they didn't have a car and gave us their shuttle minivan. Also on return didn't return the full deposit until I asked why.
Reviewed: February 22, 2019
The challenge is that what was charged does not equal my online quote.
Reviewed: August 9, 2018
They persuaded me to buy the service of returning the car without refueling.
The experience of picking up the car was far from what I imagined, where I could just submit a reservation code and get the car directly. They asked about various services, and with limited English skills, I ended up unknowingly adding several services.
Reviewed: January 15, 2019
There was no staff at night and no prior notice on the pickup form
