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Rental Locations
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Last updated on: June 15, 2025
8 Rental Locations
Pickup
Airport Terminal Instructions COUNTER: AIRLINE PASSENGERS-Located across the street within walking distance. The counter is on the 2nd floor (street level) and the Fastbreak Booth is on the 3rd floor (second level). No shuttle necessary. LOCAL RENTERS: Follow Rental Car Returns signs for Budget. Temporary parking is available in visitor parking. Go to the Budget elevator and go sdown 1 level to rental counter. CARS: On site. RETURNS: Same as pickup. AFTER-HOURS RETURNS: Accepted.
Telephone
+17043595701 / +17043595756
8.5/10 Very good
100+ ratings, 0 reviews
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Pickup
Collection procedure (Free Shuttle bus service) When you have arrive at Charlotte-Douglas international airport, please follow the signs to the shuttle pick-up area located outside of baggage claim and proceed to Zone 1. When at Zone 1 call (704) 800 4288 (opt 2) to request the shuttle service to the car rental location (1 mile away).
Telephone
+17048004288
8.5/10 Very good
600+ ratings, 4 reviews
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Closed
Pickup
The Dollar desk is located on the ground floor of the 'CONRAC' facility, across from the baggage claim area.
Telephone
+18664342226
8.5/10 Very good
200+ ratings, 1 reviews
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Closed
Pickup
From baggage claim take the elevator to level 5. Walk across skybridge. Enter elevator to level 2. Proceed to Enterprise counter in main lobby.
Telephone
+18333360426
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
From baggage claim take the elevator to level 5. Walk across skybridge. Enter elevator to level 2. Proceed to National counter in main lobby.
Telephone
+18443668843
8.5/10 Very good
200+ ratings, 0 reviews
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Closed
Pickup
All other rental car companies listed below are located in the Consolidated Rental Car Facility in the Level 2 lobby of the Hourly Parking Deck in front of the terminal.
Telephone
+17043590114
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
From baggage claim take the elevator to level 5. Walk across skybridge. Enter elevator to level 2. Proceed to Alamo counter inside main lobby.
Telephone
+18443668844
8.3/10 Very good
600+ ratings, 3 reviews
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Closed
Pickup
Airport Terminal Instructions AIRLINE PASSENGERS: Located across the street within walking distance. The counter is on the 2nd floor (street level) and the Preferred Booth is on the 3rd floor (second level). No shuttle necessary. WALK-UP RENTERS: Follow airport signs for Car Rental Return. Temporary parking is available in Avis visitor parking. Go to Budget elevator core and go down 1 level to rental counter.
Telephone
+17043594590 / +17043595756
Dollar
7.6/10
Hertz
8.7/10
Budget
8.3/10
AVIS
8.3/10
Alamo
8.8/10
Enterprise
10.0/10
AIRPORT VAN RENTAL
4.7/10
ACE
2.0/10
Advantage
8.3/10
Europcar
7.3/10
Reviewed: June 16, 2025
Even though I purchased the domestic additional full coverage insurance, the staff still forced me to buy insurance, including fees like airport parking.
Reviewed: November 8, 2024
QEEQ offers prices lower than the rental company's official website.
Reviewed: June 5, 2025
Convenient location, 24-hour service, short pickup and drop-off time.
Reviewed: May 21, 2025
It took nearly 45 minutes to wait in line at the Avis counter in Charlotte Airport for processing the car pickup, and when I went to get the car, I found out it had already been taken by another customer. I had to go back to the counter to handle it again. The work efficiency is truly disappointing.
Reviewed: March 11, 2025
No upselling throughout the process, provided a brand-new SUV with the latest features. However, the gas tank is quite small, only 400 miles capacity. This location struggled with efficiency during peak flight times; waited for an hour and a half without a car, and it seemed they ended up buying new cars at the last minute.
Reviewed: October 18, 2024
The car was fine. I just had to wait over 60 minutes for them to give me one even though I had reserved and paid for it weeks before
Reviewed: August 13, 2024
the counter staff was not helpful, when i have asked the guy what car is avilable, he was saying not sure what car i get, i have even said that i ll upgrade and he was not showing any interest to provide proper customer service. th atitute is wrong
Reviewed: June 28, 2022
They never had our vehicle. The only one they had was damaged down the drivers side with a damaged mirror. Saying this, it took them over half an hour to find the key for this vehicle.
Reviewed: June 12, 2024
The pick-up and drop-off process was very quick and hassle-free.
Reviewed: October 18, 2024
There was a bit of a cue at the counter, but the people at enterprise worked their way through them pretty quickly. The car pick up was smooth and quick, we could pick our rental ourselves, as long as we stayed within our category of car booked. Return was also very quick, lots of people checking in the cars from enterprise, so it was fast, even though many checked in.
Reviewed: June 18, 2019
The location is not easily identifiable. Once there, the pickup was rather normal. The van had multiple scrapes and dings on the exterior and the interior looked dingy. The vehicle did drive well though. Drop off was initially attempted prior to open hours. Drop box in front of building but gate to parking lot was closed/locked with no directions to a back entrance that staff later claimed was available. I was only listed driver and unable to drop the rental off due to the gate. Had my wife return the rental when location opened because I had an appointment elsewhere. Staff for return was very unprofessional and wanted to charge fee cause someone other than me drove to return the vehicle. No customer service skills.
Reviewed: March 21, 2019
Asked for a mid size and got a mini an that was their shuttle van. They used a local small car rental outfit. No one the airport k ew where they would pick up. Shuttle finally came after 30 mins and then there was a 20 min drive to find they didn't have a car and gave us their shuttle minivan. Also on return didn't return the full deposit until I asked why.
Reviewed: February 22, 2019
The challenge is that what was charged does not equal my online quote.
Reviewed: August 9, 2018
They persuaded me to buy the service of returning the car without refueling.
The experience of picking up the car was far from what I imagined, where I could just submit a reservation code and get the car directly. They asked about various services, and with limited English skills, I ended up unknowingly adding several services.
Reviewed: January 15, 2019
There was no staff at night and no prior notice on the pickup form
It takes up 41% of all car rentals. Top selected car types are: SUV, Small, and Large.
* Based on all bookings from Charlotte Airport (CLT) for the last 30 days.
Lowest rental rates at the Charlotte Airport (CLT) is USD 58.97 on average, and can go up to USD 100.68 at the busiest . Use this conclusion to schedule your trip to your best interest.
In contrast, Saturday is the least busy day.
More bookings mean more time spent on queueing up at the counter. Prepare yourself if it is going to take you a long time to pick up from the Charlotte Airport (CLT).
* Based on the scheduled pickup time of all bookings from Charlotte Airport (CLT).
Most customers book a rental car from Charlotte Airport(CLT) for 1 days, showing a short-term journey is popular.
One-way car rentals take up nearly 18% of the total bookings at Charlotte Airport (CLT).Out of it, besides Atlanta, other top destinations : North Charleston, Boston.
On average, Basic Protection costs USD 72.15 per day for SUV, USD 58.53 for Small and USD 63.35 for Large.
Do You Know?
No.1 Source Country
Customers from Luxembourg choose Charlotte Airport(CLT) the most as the start point of both their business and leisure journeys.
Bigger is Better
Renters from United Kingdom prefer more spacious car models like and Chevrolet Suburban.
Quite a Planner
Slovenia renters like to plan much more ahead, they usually make the online booking 48 days before pickup from the Charlotte Airport (CLT).
8.8/10 Very good
1000+ ratings, 5 reviews
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