It was terrible will never use them again.

United States

Reviewed: Thu, Mar 21, 2019

About ACE: 2.0 /10

Asked for a mid size and got a mini an that was their shuttle van. They used a local small car rental outfit. No one the airport k ew where they would pick up. Shuttle finally came after 30 mins and then there was a 20 min drive to find they didn't have a car and gave us their shuttle minivan. Also on return didn't return the full deposit until I asked why.

ACE

Charlotte Airport(CLT)

Charlotte

United States

Intermediate | Toyota Corolla Electric or similar

1 days rental

Relevant Reviews on ACE in United States

F.Doan

United States

1 days rental

Standard | Ford Fusion Saloon 2 Doors or similar

ACE

Long Beach

United States

Reviewed: Wed, Aug 21, 2019

“Not very happy with ACE rent a car!”

About ACE: 5.0 /10

I got a Hyundai Elantra, about 70k miles, broken liner underneath the engine hanging to the ground. I asked for another one that shows on my reservation, but no more car. Very disappointed

jimbo5819

United States

1 days rental

Standard | Volkswagen Jetta 2 Doors or similar

ACE

Honolulu Airport(HNL)

Hawaii - Oahu Island (honolulu)

United States

Reviewed: Wed, Aug 14, 2019

“great experience”

About ACE: 9.0 /10

i was a little worried about my rental because of a bad experience with another company in april. ace was great. the shuttle from the airport was wonderful, the pick up agent was efficient and was quick to get us in an out. the car itself was fine. the drop off was smooth and the shuttle back to the airport was great.

About QEEQ: 10.0 /10

nice and easy to cost compare vehicles and look at the different ratings for each of the companies. overall, it was smooth and easy.

S.Perl

United States

1 days rental

Economy | Toyota Yaris 2 Doors or similar

ACE

FT LAUDERDALE AIRPORT(FLL)

Fort Lauderdale

United States

Reviewed: Tue, Aug 6, 2019

“Perfect”

About ACE: 10.0 /10

Staff at Fort Lauderdale location was courteous helpful and efficient. I would recommend ACE

About QEEQ: 10.0 /10

Knocked it out of the park. Great value and convenient

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

ACE

Harry Reid International Airport(LAS)

Las Vegas

United States

Reviewed: Thu, Jul 11, 2019

“I would not do it again.”

About ACE: 6.7 /10

Took almost 2 hours to pick up our car, line only had 5 people in front of us with three counters working on it. Counter staff lied to me about requirements and ended up tacking on extra charges that were 'required because I couldn't show the rider of my insurance'. I wasn't told I needed it....