It was terrible will never use them again.

United States

Reviewed: Thu, Mar 21, 2019

About ACE: 2.0 /10

Asked for a mid size and got a mini an that was their shuttle van. They used a local small car rental outfit. No one the airport k ew where they would pick up. Shuttle finally came after 30 mins and then there was a 20 min drive to find they didn't have a car and gave us their shuttle minivan. Also on return didn't return the full deposit until I asked why.

ACE

Charlotte Airport(CLT)

Charlotte

United States

Intermediate | Toyota Corolla Electric or similar

1 days rental

Relevant Reviews on ACE in United States

Andrew Enders

United States

3-day rental

Economy | Kia Rio 2 Doors or similar

ACE

Los Angeles Airport(LAX)

Los Angeles

United States

Reviewed: Thu, Nov 25, 2021

“disappointed. I should not have had to pay extra for my rental”

About ACE: 5.0 /10

They didn't have an economy car available when I arrived and they charged me an additional expense of over $80+ just to drive off. They wouldn't let me have a vehicle without payment. I was very disappointed in this process.

G.Greer

United States

10-day rental

Medium SUV | Jeep Grand Cherokee or similar

ACE

Las Vegas

United States

Reviewed: Sun, Dec 6, 2020

“I won’t use Ace again and I’m really leery about QEEQ.”

About ACE: 6.0 /10

They would not honor the reserved class and downgraded to a lower vehicle class. I don’t know if this was miscommunication between QEEQ and Ace or all on Ace but I won’t be using them again.

About QEEQ: 8.0 /10

The reservation process went smoothly and the price dropped about $20 after I made the reservation. The big problem was that I didn’t get the vehicle that I reserved. I reserved a Jeep Grand Cherokee or equivalent and Ace wouldn’t accept my reservation for that class and downgraded me.