SHOUQIZUCHE CAR RENTAL REVIEWS IN NEW ZEALAND

The service was excellent, professional, and considerate.

The staff was very polite, but the car was not ready when we arrived. We had to wait 20 minutes because it wasn't cleaned yet. There was only one staff member handling the paperwork, which was quite slow, but I guess that's typical for New Zealand.

Very satisfied

Very satisfied.

Extremely satisfied!

Shouqi operates under Europcar, and the service is excellent. There aren't many people, and it's very convenient to swap cars at the South and North Island terminals. Both cars were brand new (Christchurch pickup at 15km, Wellington swap at 3,000km).

Waited 3 hours to get the car

Very satisfied, they provided a brand new car.

Very satisfied

Booked the wrong airport and misunderstood insurance terms.

Excellent and very professional, made us feel at ease.

Very good.

The pick-up and drop-off process was very smooth.

When picking up the car, I informed the staff that I had already purchased insurance, but the staff insisted on adding local insurance, citing communication issues. It wasn't until after I paid the $200 deposit with my card that I realized an additional insurance fee had been charged. When I asked for a refund, I was told that the payment was non-refundable. The only option was to cancel the entire order for a refund, which would leave me without a car. Finally, I sought assistance from QEEQ customer service, and the issue was resolved satisfactorily.

Poor pick-up and drop-off service from Europcar, but the car was in good condition.

Highly recommend Europcar at Auckland Airport. They provided two very new cars, one had over 1000 kilometers and the other over 5000 kilometers. Both cars were in excellent condition.

Very satisfied.

Renting through the online platform was very convenient, and cancellations didn’t require worrying about extra charges. Although I encountered some scratches during this rental, which involved compensation, the overall service was quite good. Hence, a full score.

The service was excellent. Although there were upsells, it's their job, you can just decline. The vehicle was relatively new, equipped with everything except for a sunroof. It had high specs including a heads-up display, which was essential during our trip to the South Island. This high-end Kia SUV model is not available in the domestic market.

The overall service of Europcar is quite good. The car is very new, though the queue for picking up was a bit long. Other than that, no issues.