Excellent

Good service and excellent vehicle condition.

This trip to the U.S., I rented twice from Dollar. The first time from Los Angeles to Las Vegas and the second time from San Francisco to Los Angeles. We had an accident during the first leg, but since we were rushing for a flight, they simply gave us a form to fill out the accident details, which was very efficient. However, during the second rental return, despite no accidents, we were asked to take a form a long way to the front desk. The front desk attended to three people picking up cars before helping us, even though we arrived first. This was quite unsatisfactory.

Computers were a problem on the day and my order had to be processed manually which the staff did well but I still had to wait an unacceptable time in collecting and returning the car. I now have to go to additional effort to get my security deposit back unless this is something you can sort for me now? Otherwise I was told to ring a 1800 number.

See comments to Dollar.

Like: FRIENDLY UPSELL ATTEMPS
Dislike: A LOT OF UPSELL,

Like: Everything.
Dislike: Nothing. Everything went smooth sailing.