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Wrong license plate, smoker car -- really????

Reviewed: Wed, Mar 18, 2020
About PAYLESS: 8.0 /10
TWO significant issues: 1) the NY license plate didn't match the one on the receipt! I had to go back in and get that fixed, because I'd brought my own EZ Pass, and didn't know if it would go through with a different plate. 2) the car smelled of SMOKE! I've never smoked myself, so the culprit was not me...and I'd didn't address this issue at pickup because getting 1) fixed took so much time....
About QEEQ: 10.0 /10
Compact | Nissan Versa or similar

Relevant Reviews on PAYLESS in United States

Chad

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Medium SUV | Toyota RAV4 or similar
Reviewed: Thu, Jan 21, 2021
“One of the if not the best!”
About PAYLESS: 10.0 /10
Best Rates!
About QEEQ: 10.0 /10
Simple to book, easy to understand.

JLR

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Aug 29, 2019
“Never use PAYLESS!!”
About PAYLESS: 9.3 /10
The hidden fees were horrible at payless car rental. I will NEVER rent from them again. 2 week rental for $244 was the reason I went with them, then they put an extra $250 holding fee then they booked me for mileage when my mileage was supposed to be all included. No one told me that I couldn't travel to Sanfran. The lady at the desk specifically asked me where I was going and I told her San francisco and she didn't mention it to me at all! So I was charged an extra $150. At that rate of $650. I would have been better off going with budget or enterprise or anything other than payless... you definately do not pay less at payless car rentals.
About QEEQ: 10.0 /10
This was a great resource to use... and I will always book through them as it was easy and fast!

B.F

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Full Size | Ford Taurus or similar
Reviewed: Sun, Jun 23, 2019
“After booking it took a while to figure out that I got a voucher and had to use it to find company”
About PAYLESS: 10.0 /10
All good
About QEEQ: 8.0 /10
Telling me which company I was renting from

M.P.M.

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Wed, Jun 19, 2019
“Very good experience with Easy Rent Cars and Payless”
About PAYLESS: 10.0 /10
Payless Car Rental : Professional and reasonable
About QEEQ: 10.0 /10
Easy booking and good rates

M.Eldredge

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Apr 17, 2019
“Good car, poor service.”
About PAYLESS: 7.0 /10
They double booked the car I had, i got there first but another group approached me that they had the same car space number. When I dropped off, I was hit with a $20 late charge which no one told me about when dropping off. I only saw it when I got the credit card bill. I did not realize the drop off location was not right at the airport but an additional 15-20 minuted away.
About QEEQ: 8.0 /10

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