Good value overall

They gave me a small class of SUV.

Terrible service at the pick-up. Even with a previous reservation they did not have any cars and had to wait for them to get one. Rude, insensistive and careless at the counter. In the booking it said Jeep Grand Cherokee or similar. We got a Chevrolet Equinox which is similar for them. I assume that even though the space might be similar the class is very different! Very disappointed

They lie about the space of the suv and the space for 5 bags was a lie , was very disappointed . 6 of us hardly to fix in the suv it was a very uncomfortable ride to our destination.

Hello, This is in regard to the above booking reference that I reserved for last week in Boston. Upon arrival at Logan Airport and standing at the Payless counter, I was told that the "Jeep Grand Cherokee" wasn't avalible & I had to settle for something comparable which I understand 100%. I was then given a Chevy Equinox which is an entry level SUV not a mid size SUV like I had requested, I complained to the agent to no avail. In the auto/rental car industry "Comparable" with the Jeep Grand Cherokee should be something like a Ford Explore, Chevrolet Traverse or a Pathfinder... not a Equinox. I am a big guy (5'11 300 lb) I don't mind driving the Equinox but I wanted something more roomy and thats why I chose the Jeep and paid $469.95. I asked for some sort of a discount at the counter but it seems that I was speaking with a Robot without any customer service skills. In todays Social Media World (Big Fan) every rental car company should pick it up a notch and stay competitive with the Avis's of the world. Below, is link to each vehicle's manufacturing base price to show "THEY ARE NOT COMPARABLE" https://www.jeep.com/grand-cherokee.html https://www.chevrolet.com/suvs/equinox-small-suv A very upset customer & awaiting a response and a discount!

I somehow was charged almost three times what I was quoted.