Great value , excellent small car , smooth process

We previously booked a car, but due to weather conditions, our flight was canceled. We contacted the rental platform to request holding the car for us, and we took a long-distance bus to the pickup point. During the journey, we were informed that the rental company had arbitrarily canceled our reservation and charged us the booking fee. After negotiations with the rental platform, they refunded half of the fee. We had to book another car again. We are baffled by such actions from the rental company and give a negative review for this service.

The car rental company is outside the airport, and you need to take a bus to get to the rental point. It took some time to adapt right after landing and the wait for the bus was quite long. However, once at the rental point, everything was convenient with no need to queue. The staff were also very nice.

For a nominal fee we upgraded and the car was very nice

QEEQ was pretty good. I do have an insurance claim to make and I’m not sure what to do

Misleading and threatening insurance upsell

The customer service was terrible. Upon arrive we spent 2.5 hours waiting to be served. When our number was called, after waiting so long, it was said in spanish only, when most costumers in the office were International. We relied on the screen that only made a chime when the queue adjusted. When I saw it was my turn and left my seat in the 15 seconds it took me to walk to the counter she already called 2 more numbers. We all arrived at the same time and she serviced the last number called rather than the two other people waiting for over an hour already. Everyone in the service area seemed to be upset about something from the return process, to an unassisted elderly man who was unclear about the car collection process. The service ticket system was not very obvious to most waiting - some waiting for some time before realizing that they had to take a number. Additionally, we walked away with a final bill of 240. When our quoted rate was 136. We had no optional add-ons, returned the car with a full tank and on time. The car return process was also not clear that you had to get out of the car line up and wait in line outside of the office door - where there was only one person handling the returns for all of the people trying to get to their morning flights. There was a queue of at least 10-15 people. Again, most costumers were clearly distressed and confused.