Could have been better

Extremely satisfied with the overseas car rental experience.

Me encantó que por el seguro que contrate full en la app solo bloquearon 1 usd en mi tarjeta

Me encanta la app súper buenos precios, fácil, al momento todo muy bien

Picked up the car a bit early, so they charged an extra young driver fee for an extra day. The attendant was very patient and resolved the issue after checking for a while.

The rental location is very close to the hotel, just a 10-minute walk. There were not many customers in the morning. We originally booked a Dodge 7-seater, but we got upgraded to a newer and more comfortable Toyota Sienna. The paperwork was simple and took only 15 minutes. The return location at the airport offers 24-hour service, and the return process was even faster. The inspection was done in less than 5 minutes, and the staff confirmed everything was OK. Additionally, a driver took us back to our hotel, which was very considerate!

Enterprise made us go to an entirely different city to get our car when the documents said pick up at airport. It was totally unacceptable and the agent was very rude. Upon return the agent did give us a $50. Refund for the poor service we received.