Very excellent, straightforward and convenient.

Car pick up was problematic: Firstly, it wasn't at the airport with the other car rental companies which meant it took much longer to get on the road. Secondly, the person dealing with the booking had no idea about my booking, despite me giving the reservation copy to her which she said she didn't need...a booking which I had made 5 months earlier, and she tried to give me a Jeep when I had booked a Nissan Rogue or equivalent. I refused the Jeep and then her colleague said, "Oh we just had a Rogue come in"...magically. This person was also quite rude. Additionally, the car tires were low and within an hour the warning light came on. This is unacceptable since you have to pay for air refills in the States. However, the person handling the return was excellent and efficient and friendly.

I rented a Dodge Grand Caravan, and they told me they did not have one. That made a problem with 4 adults, 4 golf travel bags, and 4 large suitcases for an 18 day trip. The Dodge Durango was not an even swap, we were squashed the entire time. They did give me the 2nd driver free of charge per my request to them for the obvious inconvenience. I would have appreciated a heads up before arrival so we could make other arrangements and not find out on arriving at 9:30 pm.... The airport shuttle to the Car rental place went smooth, but the Shuttle the rental car center to routes was over an hour wait... there was a young family waiting next to us and with their little kids and the late hour, this was horrible. especially when it is only an eight minute drive from the airport itself!! I could tell this was going to be the same problem when I returned the vehicle, so I just got an Uber and avoided the whole aggravation. Also on return of vehicle, there wasn't any signage on procedure, and it was very different then any other rental care company I have ever used. The price was great, the desk staff were very professional to deal with even with the inconvenience of downgrading the vehicle we needed, but the shuttle service set up is HORRIBLE and needs attention!!

All was good.

Like: Free upgrade

Like: Great Jeep for a very reasonable price. Staff was all very nice.
Dislike: Make sure to read the terms and conditions of the rental - I have never experienced a company that, no matter if your plane was delayed and you paid in full, would release your reserved vehicle and charge you full price if you were more than 2 hours late. You can avoid this by calling and letting them know but we were stuck on the tarmac with horrible cell phone reception so we couldn't call. Luckily, we made it with 10 minutes to spare but still they said that there is no flexibility with that policy and that seems crazy. I paid beforehand so that vehicle should be waiting for me no matter how late my pick-up is.