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Avoid Routes at O'Hare at all costs

Reviewed: Thu, May 30, 2019
About Routes: 7.3 /10
Routes at ORD was extremely inconvenient and the customer service was awful. You have to take TWO shuttles to get there, first to the car rental center and second to Routes which is offsite, not at the O'Hare centralized car rental center. There is no signage saying you need to take the second shuttle, so we panicked when we couldn't find Routes and had to call. Once we finally did get to Routes, the customer service was extremely slow. There were plenty of staff mulling around, but only one person helping the long line of customers. We were 3rd in line and it took at least 30 minutes to get to the counter. The return process was similarly bad.
About QEEQ: 10.0 /10
Economy | Kia Rio or similar

Relevant Reviews on Routes Chicago Airport

Natalie Springhall

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Reviewed: Fri, Jun 13, 2025
About Routes: 10.0 /10
Very excellent, straightforward and convenient.
About QEEQ: 10.0 /10

M.Rundle

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Economy | Kia Rio or similar
Reviewed: Thu, Oct 24, 2019
About Routes: 9.3 /10
Although I ordered a 4 door car, the desk staff upgraded me to a nicer SUV for free when they saw the luggage my group had brought, which was very much appreciated. They answered the phone quickly when I needed to speak to them and the instructions on pick up / drop off were precise.
About QEEQ: 10.0 /10
The Booking was easy to make. The price drop option worked which was nice.

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, Aug 20, 2019
“Great deal”
About Routes: 8.3 /10
Rental fee is way cheaper than others, but car condition is as good as others or better. Accessing pickup location from the airport is a bit tricky. You need to take airport shuttle to Rental hub, and then call Routes office for another shuttle to the pickup location. It takes easily over 30 min. It is still worth taking time for pickup because the deal is so good. Also direct shuttle service from the dropoff location to the airport is provided after returning a car.
About QEEQ: 10.0 /10

Papi

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Wed, Aug 14, 2019
“Great staff.”
About Routes: 8.3 /10
Easy process. They tried to give me a different type of vehicle saying they did not have any available but then found keys to the type i had requested originally. The vehicle was missing an antenna and the interior roof was dirty. The staff was fast and ready to help.
About QEEQ: 10.0 /10
Cheapest prices around. I've used Easyrentcars several times and have not been disappointed.

J.Barber

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Economy | Kia Rio or similar
Reviewed: Wed, Mar 27, 2019
“No complaints!”
About Routes: 7.7 /10
They were cool in the fact they gave us a Jeep even though we had booked a Kia.
About QEEQ: 9.0 /10

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
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