Learning experience with car renting.

If you don't have a return ticket, they say the order is invalid and won't refund your money or give you a car. They ask you to contact customer service for a refund, which has strict conditions involving other rental companies, and they charge you for the entire week if you're just a little late picking up the car. Everyone should avoid renting from this company in the future! Anyone who hasn't rented from them should be very cautious!

My husband has leg problems. Routes uses a small van and is quite high. He had difficulty getting on and off vehicle. I waited in line nearly 45 minutes to get the rental

I will be using your web site again and would definitely use Routes again.

THE STAFF LACKED TRAINING IN ALL ASPECTS OF AUTO RENTAL AND CUSTOMER SERVICE. IT WAS OBVIOUS THEY HATED THEIR JOBS AND CUSTOMERS.

Like: Didn't have to wait too long for the ride at the airport. The staff was very proficient and did not upsell anything. I had a great experience. Will choose them again.