I feel they keep older cars for easy car rental customers because you are much cheaper than direct h

Very satisfied, will come again.

The car was the right size and drove well. There was a large piece of chewing gum on the passenger side floor and this was not on the defects list. There was a floor mat on the drivers side that was not fitted and moved around and eventually showed a large hole in the sound insulation probably caused by a driver wearing high heels. It would have been better to have repaired the hole. It was not easy to find the drop off location at Gatwick. When we found it a pin code was needed to enter. We had not been given a pin code.

The qeeq site was easy to use. Europcar did not want to see the insurance papers you had provided. They did not want to see my international driving permit which is only a copy of my driving license. Altogether a good experience. Liverpool is not Chester.

Really helpful service, would definitely use again. Could have been a bit clearer on delivering vehicle back as it was set for 8pm return but the car park shut at 6pm. It meant I actually had the vehicle until 11am the next day at no extra cost

Really easy to set up and will 100% return

Staff at Europecar were not well organized. On returning the car the receptionist was trying to raise claim against me for small scratch which was in the car before picking up the car. Though I got a zero excess insurance from you; however, I was defending until they find in their records that it was there before picking up the car. Again, the lady claim that you extend your previous booking so we have to raise it against you, but lucky that was not the case, as I did only one booking and she could not raise any claim. Please consider this case with all of your customers before paying them for any claim to Europecar.

Prefect service, I wish you all the best and hope to be with you in the near future.

Really disappointed with Europcar. Was told on arrival that they only have a Vauxhall Mokka, rather than the Qashqai. "Offered" an upgrade to an XC90, at just £90 per day as my choice wasn't available. Then offered a mercedes at an extra 50 per day. Still wanted my choice but was told the Mokka is the same. It definitely is not