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Be wary of Spanish branches of Europcar. Lower quality vehicles and poor service compared to UK.

Reviewed: Wed, Oct 2, 2019
About Europcar: 3.7 /10
The initial car we were given at pickup was terrible. Lots of damage, car was dirty and had very high mileage. I drove the car for about 30 minutes and then an engine warning light came on. We had to find a branch of Europcar in the next big town to change the car. the Europcar car staff at the next branch in Burgos were rude, unhelpful and reluctant to change the vehicle. At both branches, I was pressured to upgrade the model for a daily fee to the next higher class model. Overall, really bad experience of Europcar in Spain. No apology or even an attempt to be helpful.
About QEEQ: 10.0 /10
Economy | Nissan Micra 2 Doors or similar

Relevant Reviews on Europcar in Spain

Edwina Bloor

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Reviewed: Tue, Apr 22, 2025
About Europcar: 10.0 /10
This car rental experience had both surprises and minor inconveniences. Initially, a Volkswagen T-Roc was booked, but we ended up with a brand-new Nissan Qashqai, which was in excellent condition, had a clean interior, and offered a smooth driving experience. However, the Qashqai’s trunk space is indeed limited, making it less suitable for journeys with lots of luggage. The rental company staff were enthusiastic and courteous; the pickup and drop-off process was seamless and efficient, with clear communication throughout. However, the cross-border fee of over 180 euros was unexpectedly high. At pickup, we were recommended to purchase a traffic violation insurance for around 68 euros—though slightly surprising, we accepted it for extra peace of mind. The trip is completed without receiving any violation notices so far, and we hope everything remains smooth. Overall, the experience was average, suitable for travelers who aren't picky about car models and value convenient service.
About QEEQ: 10.0 /10

Jessie Galbraith

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Reviewed: Sun, Sep 10, 2017
About Europcar: 10.0 /10
Eurocar is genuinely the best car rental company in Europe. While other companies had few customers, there was a line here.
About QEEQ: 10.0 /10

Guy Haywood

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Reviewed: Sun, Feb 14, 2016
About Europcar: 10.0 /10
Located on the second floor of the train station, it's easy to find. The car pickup is quick and self-service to the parking lot, with staff assistance and enthusiastic service. Returns are also at the train station. You can find clear Europcar locations at almost every train station and airport.
About QEEQ: 10.0 /10

Ryan

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Economy | Volkswagen Polo or similar
Reviewed: Thu, Oct 17, 2019
“Simple and hasslefree”
About Europcar: 10.0 /10
I had a Smart for four, which was a nice car. Clean inside and comfortable. Staff were efficient
About QEEQ: 10.0 /10
Easy to use

J.Park

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Compact | Volkswagen Golf or similar
Reviewed: Fri, Jul 12, 2019
About Europcar: 7.7 /10
Almost everything was doing right, but it was really difficult to find a parking lot in Seville train station. The easyrentcars app described the office of the branch, not the parking lot.
About QEEQ: 10.0 /10

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