Réservation Annulée à notre arrivée 30 minutes d'attente minimum Pas de guichet surplace

Very satisfied, the staff was attentive!

I arrived late to pick up the car, and my reserved model or an equivalent was not kept for me. I was forced to take another model, which was an electric car. It consumed energy very quickly and was not even fully charged when handed to me. Although the display showed 400 kilometers when fully charged, it could barely cover 200 kilometers in reality. I didn't dare to use the air conditioning. The experience was very poor. Additionally, they didn't provide an invoice for the cost promptly after the car exchange. Calling customer service was also challenging, especially choosing English language service. Overall, the experience was very disappointing, worse than SIXT.

The car rental location was extremely hard to find, the car had warning alerts, and there were no similar vehicles available for replacement. The company was unwilling to upgrade the vehicle and no one resolved the issue. They only assured that there were no major safety concerns.

We had expected a hybrid car but got just a Petrol Citroen C3. It was a good car with sufficient power and space and was an automatic as booked but a hybrid is more economical and environmentally friendly

Good

Car was damaged - beyond what is acceptable from a reputable car rental brand And I am being charged 2 extra rental days - without any explanation!