I was very happy, as they were able to upgrade me due to how busy they were with people coming in.

Amazing amazing amazing there not one time I book and they disappoint. They either go above and beyond or go above and beyond.

Great service and very simple. I wish they bring back the 30$ referral coupon.

I spent almost 2 hours at the pick up store. The process to get a car form Routes is so so lengthy and paper based and tiring that in that same time I could file my papers and start running for the Premier of Ontario. I mean its just crazy long process - location is short staffed as well. I still gave 4 star rating just because the person at the counter was courteous though also already frustrated with that kind of paperwork. I could actually see their coffee cup filled and cold - their management has to do something about this crappy situation. There were abt 6 people ahead of me in the queue and still I spent abt 2 hours picking the car.

All well

Like: service is fine, car is meet my standard.

Like: Friendly staff. Brand new car. Very good price
Dislike: long waiting period for pickup.