An awesome service

You can't imagine how terrifyingly dirty the car was.

Paying for a Grand Cherokee but getting a Wrangler. No matter how much you argue, the company will just tell you it's the same vehicle group. In reality, I didn't see any Grand Cherokees at this store, only Wranglers. Plus, the staff were not friendly at all. We saw another customer complaining when we picked up the car. The waiting time is generally 30-40 minutes.

The location is a bit far from the airport, about a ten-minute drive.

I spent almost 2 hours at the pick up store. The process to get a car form Routes is so so lengthy and paper based and tiring that in that same time I could file my papers and start running for the Premier of Ontario. I mean its just crazy long process - location is short staffed as well. I still gave 4 star rating just because the person at the counter was courteous though also already frustrated with that kind of paperwork. I could actually see their coffee cup filled and cold - their management has to do something about this crappy situation. There were abt 6 people ahead of me in the queue and still I spent abt 2 hours picking the car.

All well

Like: Professionalism
Dislike: Clean car and quick pick up and drop off at the airport