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Live chat Email us Service Code: 9674986176
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PATHETIC, RIDICULOUS, LONG WAIT for PICKUP, LONG WAIT for DROP-OFF, MISMANAGED rental agency

Reviewed: Wed, Aug 28, 2019
About Routes: 3.0 /10
The car was pathetic and very old!! The ROUTES rental agency was over-booked and over-crowded and completely mis-managed. No person knows what he/she has to do and every person does every thing. People keep waiting and shouting but nothing happens. Very less staff to manage so many cars. If you are BC resident you have to deposit $1000 and God knows when they return it back and the credit card is on hold due to this, seriously ridiculous, unprofessional and unethical!!!
About QEEQ: 8.0 /10
Medium SUV | Jeep Cherokee or similar

Relevant Reviews on Routes Vancouver Airport

Bartholomew Ward

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Reviewed: Sun, Aug 25, 2019
About Routes: 8.0 /10
Did not pick up the car

Sebastian Acheson

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Reviewed: Sat, Feb 16, 2019
About Routes: 4.0 /10

Leon H

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Medium SUV | Jeep Cherokee or similar
Reviewed: Sat, Feb 15, 2020
“excellent service, brand new vehicle at an unbelievable price.”
About Routes: 9.7 /10
i expected to be given a wreck for the price I was paying, so was stunned to receive a Nissan Rogue with only 2900km on it.
About QEEQ: 10.0 /10

Narat C.

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Medium SUV | Jeep Wrangler or similar
Reviewed: Wed, Aug 28, 2019
“Good deal but poor cleanliness.”
About Routes: 7.0 /10
The car was not totally clean outside and inside was very dirty.
About QEEQ: 8.0 /10
The booking is smooth.

View more >
Economy | Kia Rio or similar
Reviewed: Tue, Aug 27, 2019
“PAINFUL EXPERIENCE, RUDE STAFF, RIDICULUS WAITING TIME!!!”
About Routes: 2.0 /10
Horrible company! Terrible service, staff rude and very unhelpful - creating problems for customers, ridiculous restrictions on cars. Waiting time was painfully long. I understand busy companies but waiting 2 hours in a queue is NOT ACCEPTABLE!!!!! I'm honestly surprised this company still exists..? Puzzled about that! I highly advise DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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