Overall, it's okay, but they seem understaffed. The paperwork takes a long time, and there is a wait for the car. I was in a hurry and had to take a dirty car as they didn't have time to wash it.

Everything good, except that the car was barely cleaned

This time ad it was very early in the morning, Routes staff were nice and as there were not many people the pick up was pretty much easy and smooth compared to the last time. The only thing I would like Routes to do is give the car with full tank gas instead of 3/4th as it would be easy for customer to return it with full tank as I had no option of filling it until 3/4 and had to fill it full

It was very easy to book and cancel reservation, I had to cancel due to chnage in plan and the whole thing was very smooth

Car was excellent

Will rent again from Routes for my next trip.