Quick and efficient

Simple rental procedures and good service attitude!

Very convenient, and the counter service was good.

There is a free Alamo shuttle right outside the airport with frequent service. The rental office has both self-service kiosks and regular desks with a short wait time. The staff member who assisted me was very friendly. He suggested I upgrade the car because I had 4 large suitcases. Although I had reserved a full-size car like a Ford Fusion, he offered me the largest car in the same category, a Chevrolet. I checked if my luggage fit, and it did, saving me the upgrade cost ($40/day). He also recommended adding roadside assistance for $5 a day, which is helpful when you're traveling. He suggested prepaying for fuel since there are few gas stations around the rental location (some are under repair, some closed, and some far away). Taking his advice, I prepaid, but it turns out it's better to refuel on your own. While the price per gallon was similar, the estimate of the remaining fuel wasn't precise. However, factoring in the labor cost of refueling, I went with the prepay option.

I was under the impression that the vehicle class I reserved would be all wheel drive, which it wasn't. But the car was new and overall reliable and in great condition. I hardly needed any money in gas. It just looks like they didn't have time to really clean the car before I got it. But I mentioned that at the drop off and customer service was great.

Loved the price drop option. Also, response time on my question about the rental was great. I will definitely use queeq again.

Got upgraded as they couldn't find a GPS. They were very accomodating.

Easy, no change in price.