The service was very good, and the staff did not engage in any sales tactics. The car had many scratches, but they were documented after communicating with the staff. There were no issues during the return process.

The counter staff was not very friendly when I was picking up the car. They immediately recommended an upgrade, and when I declined, their attitude worsened. They then suggested buying additional insurance, and when I refused, they started mumbling. Now, Alamo offers self-service kiosks with Chinese language options, so I recommend using the self-service machines.

Four years later, still worth reviewing. Actually got a Hyundai Tucson, a pretty good car with enough space. Drove it for 6000 kilometers. In Yellowstone, a bison even bumped it creating a dent. The Black uncle who inspected the car didn't even bat an eye.

Didn't have the model I selected, had to wait a while for another arrangement

Very convenient and friendly. They helped us with our luggage without expecting tips. They even allowed us to place large items (like a golf bag) near the front door. There are also self-service options for the paperwork.