We were not happy with the new procedure to get to the "bus" to take u s to new terminal. We called

Exceeding expectations all the way! Great customer service, considerate, patient and very professional!

Great and easy rental, very convenient!

The staff was terrible. Only two people and their focus was on the phone, not the people in front of them.

You need to let people know that there are conditions for the rental of cars. Routes does not allow locals to rent cars from that location. Had to prove that the driver flew in using their flight reservation. Had I been a local this would have been a BIG problem.

Car was about what I expected. Difficult to find place. They will put a 400$ hold on a 20$ rental on your credit card, simply bc they are a smaller company. It would be nice to know ahead of time bc they return it in “3-5” business days. It’s been 3 and I don’t have it back, which makes me nervous. In hindsight, would rent from bigger companies in the future - less hassle.

The whole third party booking was a bit confusing. Instructions for pickup were not real clear. Routes definitely pushes add ons, insurance, i-pass, etc.

Like: Price
Dislike: I didn’t get the car that I wonted.