We were not happy with the new procedure to get to the "bus" to take u s to new terminal. We called

Left my phone in the vehicle. Staff brought it to me post haste before I realized I forgot got it.

Can’t beat it !!

My husband has leg problems. Routes uses a small van and is quite high. He had difficulty getting on and off vehicle. I waited in line nearly 45 minutes to get the rental

Picking up the car was quick and easy and the staff was polite and helpful. We got upgraded from a Corolla to a Durango, and for the price, it couldn't be beat, even if getting there was a bit of a trek. The car was very clean. Dropping off was a whole other story... There were a lot of people, and everyone had to go inside to turn in keys and sign off on the rental. Everyone (pick-ups and returns and people who had parked their personal car there) was in the same line (which created a very long line) and they seemed understaffed to handle that. It was disorganized and inefficient. One woman was working with a couple and she seemed very angry/annoyed and kept walking away and going to the back without saying anything to them. Most of the staff appeared or acted unhappy to downright rude. That being said, at some point, someone separated all the people picking up personal cards and helped them, then helped all the people returning cars and it went much faster. The shuttle driver was very kind and polite and being taken directly to the airport after the return was helpful.

Price Drop Protector was great! I already felt I was getting a great price, but it even saved me a few more dollars without me having to do anything!

Difficulty in finding the location. Had to change 2 shuttles.

Ms. Vicky at the counter was courteous, professional and friendly. Kudos to her.