Great customer service, very patient, friendly and hospitable

The booking was very easy, the location is a bus ride from the airport, the staff was excellent, and the experience was awesome! Thank You!

The price drop platform worked well. Great car for a great price!

Maybe tell people they need to take multiple shuttles to get to the damn place. Or send the shuttle straight to the airport.

Routes offered the cheapest option to rent in the O'hare area. There was a shuttle that went from the rental car area to Routes itself. Be prepared for the additional 10-15 minute wait. Once everyone who was on the shuttle gets to Routes, the line takes a while to die down. It took me about 20 minutes to get to the counter once I arrived. They also charged $400 as a security deposit which I was not aware of at the time. Besides the wait, I would still use Routes for business car rental for the price and availability.

Smooth process, reservation was confirmed quickly. Would use again!

Staff is polite and respectful. Although, I could see that the staff was buzy, they kept a smile. They worked as a team. Good job on the staff

Like: clean fast, car was ready when i pulled in, my check out was fast and nice thx
Dislike: nothing they where great