The booking was very easy, the location is a bus ride from the airport, the staff was excellent, and the experience was awesome! Thank You!

The price drop platform worked well. Great car for a great price!

The Durango is awesome, the specs seems like driving a high end cars...the gas was expensive but it is a SUV so... it would be nice if there's a dropoff at Midway airport... so pretty much it's worth the money...

None

It was not immediately known that the pickup counter was away from the other airport car pickups which elongated our pickup experience. It was also not known that a 3rd party insurance would be required and costing us more money.

Routes counter service staff were great. At O'Hare, you have to take a shuttle to the new car rental facility and then you have to take another shuttle to Routes. It took them a long time to track down a minivan for us to rent. And, when the car arrived, it was soaking wet like it had just come out of the carwash. It was clean inside other than something was all over the interior ceiling and the antenna was missing on the van so we couldn't pick up very many radio stations. Overall, I would rent from Routes again because it was so much cheaper than the more well known car rental companies.

Yes, easyrentcars.com was great and I would use it again.

Free upgrade to Jeep Wrangler. Nice!