Routes Chicago Airport Review: Pickup/Drop-off Acceptable, Cleanliness Very good, Customer Service Ex......

United States

Reviewed: Thu, May 9, 2019

About Routes: 7.3 /10

Car was about what I expected. Difficult to find place. They will put a 400$ hold on a 20$ rental on your credit card, simply bc they are a smaller company. It would be nice to know ahead of time bc they return it in “3-5” business days. It’s been 3 and I don’t have it back, which makes me nervous. In hindsight, would rent from bigger companies in the future - less hassle.

About QEEQ: 8.0 /10

Routes

Chicago O`Hare Airport(ORD)

Chicago

United States

Intermediate | Toyota Corolla or similar

1 days rental

Relevant Reviews on Routes Chicago Airport

Raymond Moulton

United States

1 days rental

Routes

Chicago O`Hare Airport(ORD)

Chicago

United States

Reviewed: Wed, Mar 8, 2023

About Routes: 2.0 /10

I bought insurance online, but when picking up the car, they insisted I buy insurance again. The customer service told me to pay first and they would handle it later, but they never did. I ended up spending a few hundred more for nothing. Very disappointing. I suggest everyone avoid renting from this platform, it's full of pitfalls.

ChicagoToDoorCo

United States

1 days rental

Medium SUV | Nissan Rogue or similar

Routes

Chicago O`Hare Airport(ORD)

Chicago

United States

Reviewed: Mon, Jul 8, 2019

“Good value, trouble finding drop off location”

About Routes: 7.0 /10

Car had been in prior accident and didn't handle perfectly on curves but was fine overall. 2-shuttle process to get to pick up location. Address given for drop off did not match up with Google maps, so I'm glad we weren't in a hurry to make our flight. Customer service was very good. Office and bathroom were dirty. Nevertheless a very good value for the price.

About QEEQ: 8.0 /10

J.Zolot

United States

1 days rental

Economy | Kia Rio or similar

Routes

Chicago O`Hare Airport(ORD)

Chicago

United States

Reviewed: Fri, Jun 7, 2019

“fine”

About Routes: 7.7 /10

I didn't like Routes telling me damage to car before I accepted it, ie. dent listed as scratch. When I didn't agree and wanted the exact damages listed, counter staff got snippy. I had to request she acknowledge the damages and give me a copy of the form. This process took approximately 60 minutes.

About QEEQ: 10.0 /10