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Live chat Email us Service Code: 4050442040
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Easy and fast

Reviewed: Sat, Jul 27, 2019
About Routes: 6.0 /10
Almost everything was ok, except after we drop-off the car we received an email charging us more money because the mileage... So, we had to call them and ask for the inconvenience. Our car details included almost 1200km per day, thing that we didn't do at all. After talk with 2 employees of Routes they told us that was a mistake and we don't have to pay more. But that's not good, try to make people to pay more, and for sure some people does for not having problems. But make a mistake lying to the customer it's not fair at all. We finished quite unhappy because of that.
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Vancouver Airport

Barry Bobby

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Reviewed: Sun, Oct 14, 2018
About Routes: 6.0 /10

Leon H

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Medium SUV | Jeep Cherokee or similar
Reviewed: Sat, Feb 15, 2020
“excellent service, brand new vehicle at an unbelievable price.”
About Routes: 9.7 /10
i expected to be given a wreck for the price I was paying, so was stunned to receive a Nissan Rogue with only 2900km on it.
About QEEQ: 10.0 /10
it would be great if you offerred collision damage waiver at a reasonable cost. The daily rate rental car companies charge equates to about $8,000 a year for insurance,

Waiting

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Economy | Kia Rio or similar
Reviewed: Thu, Sep 26, 2019
“The car was ok but the service was terrible.”
About Routes: 7.0 /10
The wartime to get the car, and especially to drop off the car and have the shuttle take me to the airport was very long. Almost missed my flight. There was a huge lineup of people waiting to get cars.
About QEEQ: 8.0 /10
Seems fine.

P. Madaloni

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Intermediate | Toyota Corolla or similar
Reviewed: Mon, Jul 29, 2019
“Below expectations.”
About Routes: 6.3 /10
Wasn't a Corrola but a equivalent KIA. That was frustrating. It is 5 days now and they didn't reimburse the security deposit yet. Security deposit is also very high (500 CAD).
About QEEQ: 10.0 /10
Good.

S.Smith

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, Jun 4, 2019
“Quick and easy”
About Routes: 10.0 /10
Great value - really nice staff - car was in great condition.
About QEEQ: 10.0 /10
Easy booking platform - good job!

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