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Search for Europcar Car Rentals in Cairns

Unprofessional payment handling. Inexcusable

Reviewed: Wed, Jul 24, 2019
About Europcar: 7.3 /10
Annoyed that they placed a hold on the cost of rental and advised that $400 would be released when car was returned. Instead they took a further $657 out of my account and did not release my holding amount in essence costing me $1657. Called and was advised by customer service that it would take up to 10 days for funds to be released. Unprofessional and rude as that process has an impact on my family personally as we have a disabled child and funds are required at all times to purchase medications. Had to borrow extra cash to buy medicine for my child
About QEEQ: 7.0 /10
KIA Carnival image
Europcar
Cairns Airport(CNS)
Cairns
Australia
Full Size Van | KIA Carnival or similar

Relevant Reviews on Europcar in Australia

Virginia Alerander

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Europcar
Melbourne
Australia
Reviewed: Mon, Apr 21, 2025
About Europcar: 10.0 /10
The process is very simple, and the car is in good condition.
About QEEQ: 10.0 /10

Giles Geoffrey

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sun, Oct 6, 2024
About Europcar: 10.0 /10
Very satisfied.
About QEEQ: 10.0 /10

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Full Size Van | Toyota Commuter 12 Seats or similar
Europcar
Melbourne
Australia
Reviewed: Sun, Sep 15, 2019
“Time taken to pick-up car from Europcar counter is unusually long! Only one counter staff attended”
About Europcar: 8.3 /10
Not enough counter staffs to attend to customers who wanted to pick up the car. Long queue !
About QEEQ: 10.0 /10
None

M.Booth

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Economy | Kia Rio or similar
Europcar
Sydney Kingsford Smith Airport(SYD)
Sydney
Australia
Reviewed: Thu, Jan 17, 2019
“Australian car rental made easy”
About Europcar: 9.3 /10
I opted to change the drop off location in Melbourne and after a quick phone call was able to a closer depot and return the car.
About QEEQ: 10.0 /10

L.Hodgkin

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Economy | Toyota Yaris or similar
Europcar
Townsville Airport(TSV)
Townsville
Australia
Reviewed: Wed, Jul 25, 2018
“Fabulous”
About Europcar: 10.0 /10
Like: Customer service was smashed out of the airport fabulous crew great vehicle easy access and Townsville rocks with customer service from the team at the airport
Dislike: There is nothing sorry

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In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
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